Meet Rachel

In Rachel's words...

What docustomers have to say?

Mike Dosedel – October 2024

We have worked with Town & Country for over 15 years to ensure we had hazard insurance coverage for our cabin in Pine City, MN – and have had nothing but positive experiences. Most recently, I worked with Rachel H to get construction coverage when we rebuilt our cabin and then to make sure we […]

Jerry Telker – August 2024

Whenever I e-mail a request, it’s answered immediately or the next day.  Very seldom do I have to wait for a response. **Customer Since 1999**

Rachel Dawson June 2024

I reached out to Rachel with Town & Country and she was so helpful!! She was able to get me a policy for a park model that I didn’t think would be possible. She was so friendly and easy to work with. ***Customer since 2024***

Celeste Paulsen May 2024

Rachel is terrific! She knows her stuff inside and out!! Very knowledgeable, very thorough and gave me options to think about. She explained everything she proposed but didn’t give me a hard sell which I appreciated. I’m very happy I went with her. She was recommended to me by a friend and I’m happy I […]

Sharon Olson May 2024

Very knowledgeable and helpful.

Helaine Kottke April 2024

I appreciate all the help I got from Rachel Herzfeldt-Skog. She was very kind and understanding and patient. The result was very positive! Thank You Rachel! ***Customer since 2002***

Eric & Sylvia Peterson January 2024

We had been looking around for insurance for our home at a lot of different insurance companies. We had the pleasure of working with Rachel at Town & Country Insurance of Hinckley. She was very helpful at finding the best price for the most coverage. Rachel was very professional in assisting us. Rachel is easy […]

Mike D, November 2023

Fantastic service and support from Rachel. She was extremely responsive to our needs and quickly found a new home insurance carrier for our new property. Everything was thoughtfully presenting and easy to complete. Thank you.

Kim Wagner, May 2023

I was referred to Rachel by my friend who has worked with her on her insurance needs for years. I found the whole process to be smooth and easy to understand. Her communication to me was exceptional. I didn’t feel pressured but rather supported.

Beverly Mensing, March 2023

Rachel did an excellent job of saving our policy and giving us some options that would be a good fit for us! Very pleased. Thank you Rachel!  

Personal Umbrella Insurance FAQs

April 12, 2021

Frequently Asked Personal Umbrella Questions You insure your home and your automobiles, but have you ever considered purchasing a personal umbrella policy as a way to protect your assets and future earnings? A personal umbrella policy, such as one offered by Auto-Owners Insurance, offers additional limits of liability – the maximum amount your insurance company […]

Catalytic Converter Thefts

February 25, 2021

In rural Minnesota, catalytic converter thefts are spiking… but this is nothing new. It’s happening across the state, and even the country. To get an understanding of why it’s happening, and how to prevent it, we talked with Josh Vork, owner of Vork’s Auto Repair in Sandstone. What’s so great about the catalytic converter? Essentially, […]

Frozen Pipes – Part II: Water Damage

February 11, 2021

In our last article – Frozen Pipes – Part I – we covered how to prevent your pipes from freezing. In this article – Frozen Pipes – Part II – we talk about what to do if your pipes DO freeze and you have water damage or pipe damage. Because at this point, you just […]