Meet Rachel

In Rachel's words...

What docustomers have to say?

Mike Dosedel – October 2024

We have worked with Town & Country for over 15 years to ensure we had hazard insurance coverage for our cabin in Pine City, MN – and have had nothing but positive experiences. Most recently, I worked with Rachel H to get construction coverage when we rebuilt our cabin and then to make sure we […]

Jerry Telker – August 2024

Whenever I e-mail a request, it’s answered immediately or the next day.  Very seldom do I have to wait for a response. **Customer Since 1999**

Rachel Dawson June 2024

I reached out to Rachel with Town & Country and she was so helpful!! She was able to get me a policy for a park model that I didn’t think would be possible. She was so friendly and easy to work with. ***Customer since 2024***

Celeste Paulsen May 2024

Rachel is terrific! She knows her stuff inside and out!! Very knowledgeable, very thorough and gave me options to think about. She explained everything she proposed but didn’t give me a hard sell which I appreciated. I’m very happy I went with her. She was recommended to me by a friend and I’m happy I […]

Sharon Olson May 2024

Very knowledgeable and helpful.

Helaine Kottke April 2024

I appreciate all the help I got from Rachel Herzfeldt-Skog. She was very kind and understanding and patient. The result was very positive! Thank You Rachel! ***Customer since 2002***

Eric & Sylvia Peterson January 2024

We had been looking around for insurance for our home at a lot of different insurance companies. We had the pleasure of working with Rachel at Town & Country Insurance of Hinckley. She was very helpful at finding the best price for the most coverage. Rachel was very professional in assisting us. Rachel is easy […]

Mike D, November 2023

Fantastic service and support from Rachel. She was extremely responsive to our needs and quickly found a new home insurance carrier for our new property. Everything was thoughtfully presenting and easy to complete. Thank you.

Kim Wagner, May 2023

I was referred to Rachel by my friend who has worked with her on her insurance needs for years. I found the whole process to be smooth and easy to understand. Her communication to me was exceptional. I didn’t feel pressured but rather supported.

Beverly Mensing, March 2023

Rachel did an excellent job of saving our policy and giving us some options that would be a good fit for us! Very pleased. Thank you Rachel!  

After-School Safety

September 18, 2019

After-School Safety Tips for Parents and Kids Parents, class has been back in session in Minnesota for nearly a month, so you’ve likely already reviewed the basic safety tips for kids who walk or bus to and from school. Those tips, of course, are: Walk with a buddy Stay in well-lit areas Never accept a […]

What To Do If You Have A Claim

August 9, 2019

As you know – accidents happen. It is our job to help you through what happens “after.” Here are a few FAQs and steps to follow if/when you have a claim. Q. I’ve been in an accident – what now? A. Start by reporting your claim to your agent. They need to know: When & […]

Hands Free MN

August 1: Hands-Free Cell Phone Law

July 12, 2019

Hands-Free Minnesota! Did You Know? Minnesota law will require drivers to put down their phones and go hands-free while driving. The state’s hands-free cell phone law takes effect August 1 and makes Minnesota the 19th state, along with Washington, D.C., to enact laws regarding hands-free use while driving. We at Town & Country Insurance care […]